Vision

Stony Plain Veterinary Clinic aspires to be a leader in patient care, client education and emergency services.

Mission

SPVC fosters an environment of learning, communication and appreciation to strengthen our team and our commitment to extraordinary client interactions.

• Over the next two years, we will increase our general and emergency capabilities through a team of 5 Veterinarians with different areas of focus, who will attend a minimum one in person CE class per year in their area of special interest.
• Continually develop our team members through a structured and comprehensive mentorship program, allowing staff to grow and gain new skills.
• Develop a team culture of professionalism, encouragement and gratitude.
• Regular meetings to assure adequate and timely communication to update, remind, organize, understand, share knowledge, discuss challenges and celebrate wins, through:
  • Daily 5-minute meeting
  • Weekly Team meetings
  • One on one private and respectful communication

Values

• Constructive communication essential for success: achieved through regular 1:1 conversations, daily and weekly team meetings.
• We are all accountable and recognize when we fall short of expectations or make a mistake, and ask for respectful constructive feedback.
• We embrace new ideas and/or change that helps us be more efficient, whether it be a process, procedure or how work is organized.
• We respect the expertise of our Veterinarians, supporting their decisions, and work together to achieve our goals.
• Lead with compassion, connect with others, offer kindness and understanding.